Terms of service

Terms of Use

These Terms of Use (hereinafter referred to as the “Terms”) set forth the conditions for the use of the website “CondeHouse” (hereinafter referred to as the “Website”) operated by CondeHouse Co., Ltd. (hereinafter referred to as the “Company”), as well as the rights and obligations between the Company and customers (hereinafter referred to as “Customers”).

Please read these Terms carefully before using the Website. By using the Website, you are deemed to have agreed to these Terms.

Article 1 (Application)

  1. These Terms establish the conditions for providing the Website and define the rights and obligations between the Company and Customers regarding the use of the Website. These Terms apply to all relationships related to the use of the Website between the Company and Customers.

  2. Other services provided by the Company may be governed by separate terms and conditions. If you use services other than the Website, please review the terms applicable to those services.

  3. Rules regarding the use of the Website posted by the Company shall constitute part of these Terms.

  4. In the event of any inconsistency between these Terms and any other descriptions or rules relating to the Website, these Terms shall prevail.

Article 2 (Changes to Required Information)

  1. If there are any changes to the information provided by the Customer, the Customer shall promptly notify the Company of such changes using the method specified by the Company.

  2. The Company shall not be liable for any damages incurred by the Customer or other users of the Website due to the Customer’s failure to notify the Company of such changes.

Article 3 (Management of Authentication Information)

  1. Customers shall manage and store their user ID (email address) and password related to the Website at their own responsibility and shall not allow third parties to use them, nor lend, transfer, change the name, sell, or otherwise dispose of them.

  2. If the entered email address and password match the registered information through the prescribed method, the Company will regard the use as being made by the Customer.

  3. The Customer shall bear responsibility for any damages caused by inadequate management, misuse, or third-party use of the email address or password, and the Company shall bear no responsibility.

Article 4 (Formation of Sales Contract)

  1. A sales contract between the Customer and the Company regarding products shall be deemed concluded as follows depending on the payment method:

(1) Credit Card Payment
When the Customer applies for payment on the Website and the payment is successfully completed.

(2) Bank Transfer
When the Customer presses the “Complete Order” button on the Website and the order information reaches the Company.

  1. Once the sales contract has been concluded, the Customer may not cancel the contract or claim its invalidity for their own reasons. The Company may claim compensation for damages caused by such cancellation.

Article 5 (Shipping Fees)

Shipping fees vary depending on the delivery region and the size of the product. Please refer to the separately specified shipping fee schedule.

Article 6 (Delivery)

  1. Unless otherwise stated, all products are made to order.

  2. Delivery will be made by a shipping company designated by the Company. If the Customer arranges a shipping company independently, delivery by that company may be accepted.

  3. After the product is completed, the Company will notify the Customer of the available delivery date by email. The Customer must reply with the desired delivery date. The desired delivery date must be within three months from the available delivery date. If delivery is requested after three months, storage fees may apply.

  4. Large furniture may not be deliverable to the installation location depending on the delivery route. Cancellation due to inability to deliver the product is not accepted. Customers must confirm the delivery route in advance.

  5. Depending on the delivery region or shipping company, delivery may not be possible on the requested date or time. In such cases, the Company will contact the Customer to arrange a new delivery schedule.

  6. If multiple products are ordered, delivery dates may differ.

  7. Delivery may be delayed due to traffic conditions, weather, or other circumstances.

  8. The Company shall not be liable for any direct or indirect damages caused by delivery delays.

  9. Delivery is limited to locations within Japan.

  10. If damage occurs to the Customer’s furniture during delivery, compensation will be limited to repair, replacement, or refund up to the price of the product.

Article 7 (Exchange, Return, and Cancellation)

  1. Returns due to the Customer’s circumstances after the sales contract has been concluded will not be accepted.

  2. The delivery staff will unpack and install the product. Customers must check for defects or damage together with the delivery staff.

  3. If initial defects or shipping damage are found, please contact us by email or phone within eight days of delivery. If confirmed as the Company’s responsibility, the Company will arrange replacement or return at its expense.

  4. Returns without prior notice will not be accepted.

  5. If replacement stock is unavailable (e.g., limited products), refunds may be provided instead of replacement.

  6. Product images on the Website are displayed as accurately as possible, but colors and appearance may vary depending on screen settings. Since natural materials are used, color and wood grain may differ for each product.

Article 8 (Handling of Personal Information)

The Company shall handle Customers’ personal information in accordance with its Privacy Policy.

Article 9 (Prohibited Acts)

Customers shall not engage in the following acts when using the Website:

  • Infringing the Company’s copyrights or trademark rights

  • Entering credit card information belonging to a third party

  • Interfering with the operation of the Website

  • Violating these Terms or other Company rules

  • Providing false registration information

  • Unauthorized use of email addresses or passwords

  • Causing damage, inconvenience, or disadvantage to the Company or third parties

  • Acts contrary to public order and morals or laws

  • Any other acts deemed inappropriate by the Company

If the Company determines that a Customer has committed any of the above acts, the Company may cancel the Customer’s membership and refuse further use of the Website.

Article 10 (Warranty)

  1. If damage or malfunction occurs despite normal use according to the instructions and labels, the Company will repair or replace the product free of charge.

  2. The warranty period is five years from the delivery date.

  3. The warranty does not apply in the following cases:

  • Damage caused during delivery or installation outside the Company’s control

  • Damage due to natural disasters, fire, or accidents

  • Damage attributable to the Customer

  • Damage due to extreme humidity, dryness, chemicals, or pollution

  • Damage caused by relocation, transport, or dropping by the Customer

  • Deterioration due to aging (wear, mold, discoloration)

  • Consumable parts such as bulbs, lamps, stabilizers, upholstery, or cords

Article 11 (Suspension or Interruption of the Website)

The Company may suspend or interrupt the Website without prior notice if:

  • System maintenance or inspection is required

  • Communication or computer systems fail

  • Natural disasters occur

  • The Company otherwise determines suspension is necessary

The Company shall not be liable for damages resulting from such suspension.

Article 12 (Changes or Termination of the Website)

  1. Changes to the Website may result in previously purchased or considered products no longer being available.

  2. The Company may modify or terminate the Website at its discretion. Customers will be notified in advance if the service is terminated.

Article 13 (Disclaimer)

Customers shall bear all costs related to computer equipment, internet connections, communication fees, and other expenses required to use the Website.

If system or communication failures occur on the Shopify platform, resulting in loss or inaccessibility of order or customer data, the Company will make reasonable efforts to resolve the issue. If resolution is impossible, the Company may cancel the sales contract with prior notice.

Article 14 (Exclusion of Anti-Social Forces)

Customers represent and warrant that they are not affiliated with organized crime groups or similar anti-social forces and will not engage in acts such as threats, violence, or interference with the Company’s operations.

If such involvement is discovered, the Company may immediately cancel membership and terminate any sales contract.

Article 15 (Changes to the Terms)

The Company may modify these Terms at any time. The latest version will apply to Website use, while the Terms in effect at the time of contract formation will apply to sales contracts.

Article 16 (Governing Law and Jurisdiction)

These Terms shall be governed by the laws of Japan.
Any disputes arising from these Terms or the Website shall be subject to the exclusive jurisdiction of the Asahikawa District Court as the court of first instance.