Refund policy

【Return & Refund Policy】

We take great care in the quality of our products. However, if your item arrives damaged, defective, or incorrect, please contact us within **7 days** of delivery and we will assist promptly.

Please note that we cannot accept returns or refunds in the following cases:

- Customer preference or ordering errors
- Requests made more than 8 days after delivery
- Used items
- Items damaged by the customer

**As this is a made-to-order product, we are unable to accept cancellations after your order has been confirmed.**

【Refund Method】

Refunds, if applicable, will be processed via the original payment method. Further details will be provided as needed.

【Return Address】

CondeHouse Co., Ltd.
Nagayama Kita 2-6-6, Asahikawa, Hokkaido 079-8509, Japan
New Business development division